Support
... right with you, if nothing happens anymore
We provide Onsite Support on your request. This requires that you are available or we have physical access to your facilities.
On your request we will visit you at your location and help you to solve your problem.
Depending on your contract, onsite support will be provided within an agreed time schedule.
Please note that travelling time & expenses are charged in addition to the normal support time.
As an alternative, you may request Online Support, saving you travelling costs ...
Please call us during normal business hours.
... assistance on the fly
Online Support is provided over the Internet. It requires that your System has an active and working Internet Connection.
If you do not have an Internet connection or your System cannot connect to the Internet, then you may opt in for Onsite Support or you can take your System with you and visit us at our Office.
Online Support uses a secure encrypted Screen Sharing Functionality, offering you the ability to see what we are doing and to learn from our experience while we are taking over your keyboard and mouse.
To request Online Support please call us on our Support Phone and visit the Online Support Portal.
Please call us during normal business hours.
... getting help
Our Online Support uses a secured encrypted Internet Connection.
In order to have the system working error free, it is required to install our Security Certificate.
This must be done just once and is almost automatic. Please download and follow the installation instructions.
When you are done you are ready to request for Online Support.
Please call us during normal business hours.
... your contact point
Please call us during normal business hours:
08:00 - 12:00 CET
14:00 - 17:00 CET
Support Phone: +41 41 784 4013
Support Fax: +41 41 784 4011
Email: support@teccon.com
... what will it cost
For actual pricings and terms, please download the published pricing list.